Ever have one of those days when you're just going along, minding your own business, feeling pretty good about nothing in particular and then someone comes along and completely blows you out of the water?
Here's a quick summation of a call I had last week, feel free to play along mad lib style just for fun.
Me: "hello?"
Them: "Hi, this is (insert name here) calling from (insert agency name here), I saw our resume on (popular job/career finder web site here) and wanted to talk to you about an opportunity we have right now."
Me: (deep, apprehensive breath) "ok"
Them: "Let me just pull up your portfolio here..."
Me:
Really? You didn't look at my portfolio to see any of my work before you called?
Them: "These are all the sites you've designed? Hhmm...On this site, I don't like those pictures, you need to get those out of there"
Me: "I was hired to build the web site but I don't own the site or it's content."
Them: "oh" (sounding disgusted) "Well, let me just look at your resume then."
Me:
Oh no, you have GOT to be kidding! You didn't read through that either? "ok"
Them: Hmm...Well, I couldn't even present this resume our client, I mean it's just too weak."
Me:
Am I being Punked right now? I didn't call you - you called me! "Oh, ok, well that's it then. Bye."
Again, just a quick summation, I don't want to relive every insult received but you get the main idea. Pretty shocked but mostly angry when I hung up the phone, it was impossible to jump right back to the project I was working on (and feeling really good about!) which just made me more upset. But after much reflection and some venting, I can look at it with a little more objective and less painful point of view. I admit I may still be venting but here's what upset me the most:
- Unprofessional and Unprepared
This person had not taken the time to really read my resume or even look at the work I do. I would never have made a call like that without at least trying to find out a little about the person - especially if I have access to a resume and portfolio for them! If I'm not the right person for a job, I can completely accept that but I if that's the case, I shouldn't have been called at all.
- No Tact
The thing that really hit me was the tone and the way I was being spoken to as much as what was being said. I actually welcome constructive criticism and earlier wrote about re-doing my resume after some great suggestions I'd received but I don't think it's right to just tear someone down and rip apart their work. There's a way to say things and being contradictory and rude isn't the way. No one needs that, especially when it comes to jobs, especially with the economy and what people are going through right now. And it's too close to Christmas, I'm sure Santa was listening on on that call. Someone's getting coal for sure! Its' ok to have a little consideration for other people.
I have to take some responsibility here too, I totally let this person throw me off my game and ruin my day which really wasn't necessary. So maybe the lesson is, don't take it so personally, think about what happened instead of getting upset and carrying it around the rest of the day (and night, and next day). Maybe I need to work on some snappy come backs or just say "no thank you" and let them down with an "it's not me, it's you."